Refund and cancellation policy

Last updated: September 23, 2026

This policy applies to Construct Lifecycle subscriptions purchased from Peak Technology Services, LLC. Enterprise agreements may set out different terms, which take precedence.

Canceling

• You can cancel a Basic or Growth subscription at any time from your account's billing settings, or by emailing support@constructlifecycle.com.
• Cancellation takes effect at the end of the current billing period. You keep full access until then, and you are not charged again.
• For 30 days after the subscription ends you may request an export of your data, after which it is deleted.

Refunds

• Monthly plans are not refunded for the current month once it has started.
• Annual plans may be canceled for a full refund within 30 days of the initial purchase. After 30 days, annual plans are not refunded for the remainder of the term; access continues until the term ends.
• Plan changes: upgrading takes effect immediately and the difference is pro-rated. Downgrading takes effect at the next renewal.
• Billing errors — for example a duplicate charge — are refunded in full once confirmed.
• If we materially reduce the features included in a plan you have paid for and you cancel as a result, we refund the unused portion of your term.

How refunds are paid

Refunds are made to the original payment method through our payment processor, Stripe, normally within 5 to 10 business days of approval. Applicable sales tax is refunded with the charge it relates to.

Questions

Email support@constructlifecycle.com with your account email and the date of the charge, and we will respond within two business days.